A Travel Agent's Journey Through Time
1 Character Introduction
Jane Thompson used to work as a travel agent for fifty years before retiring last month. She’s attending a Travel Industry Conference where she’s been invited to share her experiences about how holidays have changed over the decades.
Key Terms
- travel agent
- a person whose job is to arrange holidays and travel for customers
- conference
- a large meeting where people discuss important topics
💬 Section 1: Character Introduction
A retired travel agent meets a new agent at an industry conference
2 Setting Description
The modern conference center is very different from the high street travel agency where Jane used to work. In those days, they would arrange everything with handwritten tickets and paper brochures. The walls of her old office used to be covered with colorful posters of exotic destinations.
Key Terms
- high street
- the main street in a town with many shops
- handwritten tickets
- travel documents written by hand, not printed by computer
- brochures
- books with pictures and information about holidays
💬 Section 2: Setting Description
Discussion about the old travel agency office layout
3 Story Development
Jane explains how they would spend hours with each customer, providing personal service. Package holidays used to be simpler then – usually just a flight and hotel. Today’s online booking systems offer much more choice, but Jane misses the face-to-face interactions with customers.
Key Terms
- personal service
- direct help given to customers in person
- package holidays
- holidays that include travel and accommodation arranged by a company
- face-to-face
- meeting and talking to someone in person
💬 Section 3: Story Development
Discussing changes in customer service approach
🔍 Grammar & Structure Focus
Used To
Form: used to + base verb
Usage: Describing past states or habits that are no longer true
Would
Form: would + base verb
Usage: Describing repeated actions in the past